{"id":23,"date":"2025-12-13T09:37:02","date_gmt":"2025-12-13T09:37:02","guid":{"rendered":"https:\/\/altalbia.com\/?page_id=23"},"modified":"2026-01-03T11:11:15","modified_gmt":"2026-01-03T11:11:15","slug":"%d9%85%d8%b1%d9%83%d8%b2-%d8%a7%d9%84%d9%85%d8%b3%d8%a7%d8%b9%d8%af%d8%a9","status":"publish","type":"page","link":"https:\/\/altalbia.com\/en\/%d9%85%d8%b1%d9%83%d8%b2-%d8%a7%d9%84%d9%85%d8%b3%d8%a7%d8%b9%d8%af%d8%a9\/","title":{"rendered":"Help center"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"23\" class=\"elementor elementor-23\" data-elementor-settings=\"{&quot;ha_cmc_init_switcher&quot;:&quot;no&quot;}\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8eb044b e-flex e-con-boxed e-con e-parent\" data-id=\"8eb044b\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9d48b5f elementor-widget elementor-widget-heading\" data-id=\"9d48b5f\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Help center<\/h2>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-956f6e4 e-con-full e-flex e-con e-parent\" data-id=\"956f6e4\" data-element_type=\"container\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7963407 elementor-widget__width-initial elementor-widget elementor-widget-html\" data-id=\"7963407\" data-element_type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<style>.elementor-element-7963407{display:none !important}<\/style>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-38f3cf0 elementor-widget__width-initial elementor-widget elementor-widget-html\" data-id=\"38f3cf0\" data-element_type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<link rel=\"preconnect\" href=\"https:\/\/fonts.googleapis.com\">\r\n<link rel=\"preconnect\" href=\"https:\/\/fonts.gstatic.com\" crossorigin>\r\n<link href=\"https:\/\/fonts.googleapis.com\/css2?family=Tajawal:wght@400;600;700;800&display=swap\" rel=\"stylesheet\">\r\n<link rel=\"stylesheet\" href=\"https:\/\/cdnjs.cloudflare.com\/ajax\/libs\/font-awesome\/6.5.1\/css\/all.min.css\"\/>\r\n\r\n<style>\r\n  :root{\r\n    --faq-brand:#024AA6;\r\n    --faq-ink: rgba(11,18,32,.94);\r\n    --faq-muted: rgba(11,18,32,.72);\r\n    --faq-border: rgba(2,74,166,.16);\r\n    --faq-shadow: 0 18px 70px rgba(0,0,0,.10);\r\n    --faq-radius: 18px;\r\n  }\r\n\r\n  .faqx{\r\n    direction: ltr; \/* Changed to LTR for English *\/\r\n    font-family:\"Tajawal\",system-ui,-apple-system,Segoe UI,Arial,sans-serif;\r\n  }\r\n  .faqx__wrap{\r\n    max-width: 1140px;\r\n    margin: 0 auto;\r\n    padding: 0 12px;\r\n  }\r\n\r\n  .faqx__list{\r\n    display:flex;\r\n    flex-direction:column;\r\n    gap: 12px;\r\n  }\r\n\r\n  .faqx__item{\r\n    position:relative;\r\n    border-radius: var(--faq-radius);\r\n    border: 1px solid var(--faq-border);\r\n    background: linear-gradient(180deg, rgba(255,255,255,.96), rgba(255,255,255,.86));\r\n    box-shadow: var(--faq-shadow);\r\n    overflow:hidden;\r\n    isolation:isolate;\r\n    transition: transform .35s cubic-bezier(.2,.9,.2,1), box-shadow .35s ease, border-color .35s ease;\r\n  }\r\n\r\n  \/* accent geometry *\/\r\n  .faqx__item::before{\r\n    content:\"\";\r\n    position:absolute;\r\n    inset:auto -42% -80% auto;\r\n    width: 520px; height:520px;\r\n    transform: rotate(18deg);\r\n    background: linear-gradient(135deg, rgba(2,74,166,.22), rgba(2,74,166,0));\r\n    pointer-events:none;\r\n    z-index:0;\r\n  }\r\n\r\n  .faqx__btn{\r\n    width:100%;\r\n    border:0;\r\n    background:transparent;\r\n    cursor:pointer;\r\n    padding: 16px 16px;\r\n    display:flex;\r\n    align-items:center;\r\n    justify-content:space-between;\r\n    gap: 14px;\r\n    text-align:left; 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height: 46px;\r\n    border-radius: 16px;\r\n    display:grid;\r\n    place-items:center;\r\n    flex: 0 0 auto;\r\n    background: rgba(2,74,166,.08);\r\n    border: 1px solid rgba(2,74,166,.14);\r\n    color: rgba(2,74,166,.98);\r\n    transition: transform .25s ease, background .25s ease, color .25s ease, border-color .25s ease;\r\n  }\r\n\r\n  .faqx__title{\r\n    margin:0;\r\n    color: var(--faq-ink);\r\n    font-weight: 1000;\r\n    font-size: 16px;\r\n    line-height: 1.8;\r\n    overflow:hidden;\r\n    text-overflow: ellipsis;\r\n    transition: color .25s ease;\r\n  }\r\n\r\n  .faqx__icon{\r\n    width: 46px; height:46px;\r\n    border-radius: 16px;\r\n    display:grid;\r\n    place-items:center;\r\n    flex: 0 0 auto;\r\n    background: rgba(255,255,255,.76);\r\n    border: 1px solid rgba(0,0,0,.06);\r\n    color: rgba(11,18,32,.65);\r\n    transition: transform .35s ease, background .25s ease, color .25s ease, border-color .25s ease;\r\n  }\r\n\r\n  \/* Panel *\/\r\n  .faqx__panel{\r\n    position:relative;\r\n    z-index:1;\r\n    padding: 0 16px 16px;\r\n    display:grid;\r\n    grid-template-rows: 0fr;\r\n    transition: grid-template-rows .45s cubic-bezier(.2,.9,.2,1);\r\n  }\r\n  .faqx__panel > div{ overflow:hidden; 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}\r\n  .faqx__item.is-open .faqx__icon{ transform: rotate(-90deg); }\r\n\r\n  .faqx__item.is-open .faqx__btn::after{ opacity: 1; }\r\n  .faqx__item.is-open .faqx__title{ color:#fff; }\r\n  .faqx__item.is-open .faqx__icon{\r\n    background: rgba(255,255,255,.16);\r\n    border-color: rgba(255,255,255,.18);\r\n    color:#fff;\r\n  }\r\n  .faqx__item.is-open .faqx__badge{\r\n    background: rgba(255,255,255,.16);\r\n    border-color: rgba(255,255,255,.18);\r\n    color:#fff;\r\n  }\r\n\r\n  \/* Focus *\/\r\n  .faqx__btn:focus-visible{\r\n    outline: 3px solid rgba(2,74,166,.28);\r\n    outline-offset: 3px;\r\n  }\r\n\r\n  @media (max-width:560px){\r\n    .faqx__btn{ padding: 14px 14px; }\r\n    .faqx__badge, .faqx__icon{ width: 42px; height:42px; border-radius: 14px; }\r\n    .faqx__title{ font-size: 15px; }\r\n    .faqx__a{ font-size: 14px; }\r\n  }\r\n\r\n  @media (prefers-reduced-motion: reduce){\r\n    .faqx__item, .faqx__panel, .faqx__icon, .faqx__badge, .faqx__btn::before, .faqx__btn::after{\r\n      transition:none !important;\r\n      animation:none !important;\r\n    }\r\n  }\r\n<\/style>\r\n\r\n<section class=\"faqx\">\r\n  <div class=\"faqx__wrap\">\r\n    <div class=\"faqx__list\" data-faqx=\"1\">\r\n\r\n      <article class=\"faqx__item is-open\">\r\n        <button class=\"faqx__btn\" type=\"button\" aria-expanded=\"true\">\r\n          <div class=\"faqx__q\">\r\n            <span class=\"faqx__badge\" aria-hidden=\"true\"><i class=\"fa-solid fa-circle-question\"><\/i><\/span>\r\n            <h3 class=\"faqx__title\">What is the Unified Recruitment Journey?<\/h3>\r\n          <\/div>\r\n          <span class=\"faqx__icon\" aria-hidden=\"true\"><i class=\"fa-solid fa-chevron-right\"><\/i><\/span>\r\n        <\/button>\r\n        <div class=\"faqx__panel\">\r\n          <div>\r\n            <p class=\"faqx__a\">The Unified Recruitment Journey is an integrated recruitment process that begins from the client's desire to hire a domestic worker, starting with choosing the profession and nationality of the required worker until their arrival. This is done by accessing the Musaned platform and submitting a new recruitment request.<\/p>\r\n          <\/div>\r\n        <\/div>\r\n      <\/article>\r\n\r\n      <article class=\"faqx__item\">\r\n        <button class=\"faqx__btn\" type=\"button\" aria-expanded=\"false\">\r\n          <div class=\"faqx__q\">\r\n            <span class=\"faqx__badge\" aria-hidden=\"true\"><i class=\"fa-solid fa-circle-question\"><\/i><\/span>\r\n            <h3 class=\"faqx__title\">What are the recruitment stages in the Unified Journey?<\/h3>\r\n          <\/div>\r\n          <span class=\"faqx__icon\" aria-hidden=\"true\"><i class=\"fa-solid fa-chevron-right\"><\/i><\/span>\r\n        <\/button>\r\n        <div class=\"faqx__panel\"><div><p class=\"faqx__a\">The Unified Journey consists of simple steps and stages:\r\n1- The client submits a recruitment request by selecting the profession, nationality, and recruitment office.\r\n2- The system verifies the applicant's eligibility for visa issuance.\r\n3- The recruitment office sends recruitment offers.\r\n4- The client reviews the sent offers and prioritizes the CVs.\r\n5- The client pays the agreed-upon recruitment costs.<\/p><\/div><\/div>\r\n      <\/article>\r\n\r\n      <article class=\"faqx__item\">\r\n        <button class=\"faqx__btn\" type=\"button\" aria-expanded=\"false\">\r\n          <div class=\"faqx__q\">\r\n            <span class=\"faqx__badge\" aria-hidden=\"true\"><i class=\"fa-solid fa-circle-question\"><\/i><\/span>\r\n            <h3 class=\"faqx__title\">What are the recruitment regulations and visa eligibility?<\/h3>\r\n          <\/div>\r\n          <span class=\"faqx__icon\" aria-hidden=\"true\"><i class=\"fa-solid fa-circle-question\"><\/i><\/span>\r\n        <\/button>\r\n        <div class=\"faqx__panel\"><div><p class=\"faqx__a\">Regulations for granting recruitment visas for domestic workers and those equivalent to them for individuals can be found here.<\/p><\/div><\/div>\r\n      <\/article>\r\n\r\n      <article class=\"faqx__item\">\r\n        <button class=\"faqx__btn\" type=\"button\" aria-expanded=\"false\">\r\n          <div class=\"faqx__q\">\r\n            <span class=\"faqx__badge\" aria-hidden=\"true\"><i class=\"fa-solid fa-circle-question\"><\/i><\/span>\r\n            <h3 class=\"faqx__title\">What is the expected response time for a recruitment request?<\/h3>\r\n          <\/div>\r\n          <span class=\"faqx__icon\" aria-hidden=\"true\"><i class=\"fa-solid fa-chevron-right\"><\/i><\/span>\r\n        <\/button>\r\n        <div class=\"faqx__panel\"><div><p class=\"faqx__a\">If the visa has been previously issued, the response to the request by the recruitment office takes a maximum of two days. However, if the visa is new, the response may take up to 7 days maximum.<\/p><\/div><\/div>\r\n      <\/article>\r\n\r\n      <article class=\"faqx__item\">\r\n        <button class=\"faqx__btn\" type=\"button\" aria-expanded=\"false\">\r\n          <div class=\"faqx__q\">\r\n            <span class=\"faqx__badge\" aria-hidden=\"true\"><i class=\"fa-solid fa-circle-question\"><\/i><\/span>\r\n            <h3 class=\"faqx__title\">The visa request was rejected; what is the status of the recruitment request?<\/h3>\r\n          <\/div>\r\n          <span class=\"faqx__icon\" aria-hidden=\"true\"><i class=\"fa-solid fa-chevron-right\"><\/i><\/span>\r\n        <\/button>\r\n        <div class=\"faqx__panel\"><div><p class=\"faqx__a\">If the visa request is rejected, the recruitment request is automatically rejected. The reasons for visa rejection can be viewed on the Musaned platform under - Visas.<\/p><\/div><\/div>\r\n      <\/article>\r\n\r\n      <article class=\"faqx__item\">\r\n        <button class=\"faqx__btn\" type=\"button\" aria-expanded=\"false\">\r\n          <div class=\"faqx__q\">\r\n            <span class=\"faqx__badge\" aria-hidden=\"true\"><i class=\"fa-solid fa-circle-question\"><\/i><\/span>\r\n            <h3 class=\"faqx__title\">The visa request was rejected after payment; how can I modify the request?<\/h3>\r\n          <\/div>\r\n          <span class=\"faqx__icon\" aria-hidden=\"true\"><i class=\"fa-solid fa-chevron-right\"><\/i><\/span>\r\n        <\/button>\r\n        <div class=\"faqx__panel\"><div><p class=\"faqx__a\">If the visa request is rejected after paying the recruitment cost, a text message containing the reason for rejection is sent. You can modify the request within a maximum of 4 days by:\r\n\r\n1- Paying traffic violations.\r\n\r\n2- Ensuring there are no government suspensions via your Absher account: Ministry of Interior Electronic Portal \u2013 Electronic Services \u2013 Diwan of the Ministry of Interior \u2013 Circular Inquiry Service.\r\n\r\n3- Paying government fees through SADAD: Payments - Government Payments - Recruitment - Worker\/Work Visa.<\/p><\/div><\/div>\r\n      <\/article>\r\n\r\n      <article class=\"faqx__item\">\r\n        <button class=\"faqx__btn\" type=\"button\" aria-expanded=\"false\">\r\n          <div class=\"faqx__q\">\r\n            <span class=\"faqx__badge\" aria-hidden=\"true\"><i class=\"fa-solid fa-circle-question\"><\/i><\/span>\r\n            <h3 class=\"faqx__title\">How can people with disabilities apply for a domestic worker visa?<\/h3>\r\n          <\/div>\r\n          <span class=\"faqx__icon\" aria-hidden=\"true\"><i class=\"fa-solid fa-chevron-right\"><\/i><\/span>\r\n        <\/button>\r\n        <div class=\"faqx__panel\"><div><p class=\"faqx__a\">People with disabilities cannot apply for a domestic worker visa through the Unified Journey. 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